Grievance Redressal
Our Grievance Officer handles complaints about purchases, shared content and privacy, within the time limits below.
Grievance Officer and privacy contact: Anirudh Muhnot, Grievance Officer, BeyondAllPages. Email: anirudhmuhnot@icloud.com. Email and the Report button reach us at any time.
How to complain
- Purchases, refunds, privacy or your account: use our complaint form, or email or call us. Every complaint gets a ticket number and a copy of your complaint as we recorded it, by email. Quote the ticket number when you write to us and we will tell you where it stands.
- A post, reply or shared stack: use its “Report” button and choose a reason, or email us. Every report gets a ticket number, and we email you our decision.
Timelines
- Purchase or consumer complaints: acknowledged within 48 hours and resolved within 1 month.
- Content complaints: acknowledged within 24 hours. Content showing a person’s private parts, nudity or a sexual act, or impersonating a person (including morphed or AI-made images), is removed within 2 hours of a complaint by that person or someone acting for them. Sexual content involving a child is hidden at once and reported to the police. Harassment, other unlawful content and posts that share someone’s personal details are acted on within 36 hours, and other complaints are decided within 7 days.
- Court orders and reasoned government notices under Rule 3(1)(d) of the IT Rules: acted on within 3 hours.
- Privacy requests: acknowledged within 24 hours and answered within 30 days.
If you are not satisfied
- Consumer issues: the National Consumer Helpline, 1915 or 1800-11-4000 (consumerhelpline.gov.in), or your District Consumer Commission through e-Daakhil.
- Content decisions: if you disagree with our Grievance Officer’s decision, or don’t get one within the times above, you can appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days of receiving our decision.
- Privacy: the Data Protection Board of India, online, once its complaint procedures apply to us. In the EU, EEA or UK, your data protection authority (see our Privacy Policy).